Vacancies
Landways offers a range of solutions to improve the quality of people’s digital experience in high density environments through the development of network and wireless infrastructure and other services.
We deliver improved services and accelerate returns for the owners of properties where these digital requirements are increasingly becoming a key part of everyday life for both businesses and consumers.
We work with property owners to get more value out of their existing real estate as it relates to future and current digital infrastructure, we invest our own capital to add significant value to it, and we work in partnership with the service providers who will then use it to meet the existing and future requirements at those locations. We join the dots.
Match Day Technician
Vision
This role provides a fantastic opportunity for an individual who is interested in getting involved in all elements of the technical and operational aspects of our business from the client’s perspective.
You will ultimately be responsible for delivering excellent customer service on a match day (and other days as required) as well as following routine checks to ensure the performance of our services to the client.
It is a broad and multi-faceted role where no two days will be the same and the success and progression of the role will be in your hands. This is an exciting time to join a company with huge ambition to succeed and needs the successful candidate to be as ambitious.
Principal Accountabilities
Match Day Support
A match day is a 6-hour event held approximately 25-30 days a year typically between August through to May. The matches are normally held on an evening mid-week or on a weekend.
- Liaising with the client representatives and sometimes members of the public (fans) which may include fault fixing eg connectivity of devices on to the WiFi or simple issues with the PA/VA controls.
- Conducting routing performance tests of our network and services by following a checklist.
- Collating data and other analytical information.
- Making safety
- Updating the fault diagnosis and monitoring system.
- Escalation to 2nd line support where necessary and keeping client informed of any issues but some changes to the network may need to be done under the guidance of 2nd line support engineer.
- Compiling and completing task cards (or other documentation) by ensuring all information is included and referring to others when challenges arise.
- Producing match day or pre-match check progress reports and/or task cards.
- Maintaining Health and Safety control procedures, policies and legislation are adhered to at all times.
- Ensuring all records and data are kept up to date
General
- This role will require you to work weekends or evenings.
- This role will also require you to travel to Wycombe Wanderers Football Club so technician must have access to their own vehicle.
- Manage relationships with customers and identified suppliers.
Key Skill and Experience Requirements
- Previous experience in customer service is essential.
- You will have the confidence and willingness to engage directly with the general public and customers
- A keen interest in technical concepts, IT or Audio systems is ideal.
- You will be enthusiastic and can rise to a variety of diverse challenges.
- You will be a quick learner and keen to engage and innovate in areas new to you.
- You will be a good communicator, able to digest information quickly, identify key risks and propose possible solutions or make recommendations.
- You will be tenacious when required and have an eye for detail and a methodical approach to your work.
Reporting to: Service Manager
Location: Adams Park Stadium, High Wycombe, HP12 4HJ
Join Our Talent Pool
If our current opportunities do not match your current job or skill set, but you would like to be involved in the Landways team, please register your interest here.
At Landways, we believe that the right talent can drive innovation and success. That’s why we encourage enthusiastic and skilled individuals to submit speculative applications. Whether you're an experienced professional or just starting your career, we want to connect with people who share our vision and values.
We are always looking for skilled engineers, especially with experience in CCTV, audio-visuals, and Wi-Fi, design engineers, CAD technicians, and project managers. If these fit your skillset, or you have other skills on offer and are interested in what Landways can offer you, please apply below.
Why Submit a Speculative Application?
- Get Noticed: Your application will be kept on file, and you'll be one of the first people we reach out to when a relevant position opens.
- Showcase Your Talent: Highlight your skills, experience, and passion for our company, even if there isn’t a current vacancy.
- Stay Informed: By submitting your application, you’ll stay in the loop about upcoming opportunities that align with your expertise.
What We Look For
- Innovation: Are you a creative thinker with fresh ideas? Can you adapt easily to new and exciting technologies and environments?
- Passion: Do you have a genuine interest in our industry and a drive to excel?
- Skills: Whether in technology, marketing, sales, customer service, or any other field, we value diverse skills that contribute to our mission.
- Cultural Fit: Do you share our values and vision?
How to Apply
To submit a speculative application, please follow these steps:
- Prepare Your Resume: Ensure your resume is up-to-date and highlights relevant skills and experiences.
- Write a Cover Letter: Tell us why you’re interested in Landways and what you can bring to our team.
- Submit Your Application: Use the link below to submit your application, answer the questions provided and attach your resume, cover letter, and any other relevant documentation.
We appreciate your interest in Landways and look forward to learning more about how you can contribute to our success. Even if there isn’t a suitable position now, your application will be kept in our talent pool for future opportunities.